Refund policy

Return & Refund Policy: Ved Sparsh Herbal

Returns
We accept returns only for damaged, defective, or incorrect products. You must inform us within 3 days of receiving your parcel. Complaints raised after 3 days will not be accepted.

To start a return, please email us at vedsparshherbal14@gmail.com with your order number and details of the issue. Returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order as soon as you receive it. If the item is damaged, defective, or you have received the wrong item, contact us within 3 days of delivery. An unboxing video or clear photos of the product and packaging are required so that we can verify the issue.

Exceptions / non-returnable items
As our products are herbal, massage, and personal care items, opened or used products cannot be returned for hygiene reasons, unless they are damaged or defective. We do not accept returns for a change of mind or for products reported after the 3-day window.

Replacements
If your complaint is verified, we will send a replacement for the damaged, defective, or incorrect item, or process a refund, whichever you prefer.

Return shipping
For damaged, defective, or incorrect products, return shipping charges will be borne by Ved Sparsh Herbal. You will not have to pay anything extra.

Refunds
Once your complaint is verified, your refund will be processed to your original payment method within 7 to 10 days. Please note that your bank or payment provider may take some additional time to post the refund.

If more than 10 days have passed since your complaint was approved, please contact us at vedsparshherbal14@gmail.com.