Shipping policy

Welcome to Vedsparsh Herbal Products. We are committed to delivering your products safely and securely to your doorstep.

1. Shipping & Delivery

All orders from Vedsparsh Herbal Products are shipped through India Post.

Since we use India Post for delivery, the estimated delivery time is:

8–14 days from the date of dispatch.

Delivery time may vary depending on the customer's location, postal service conditions, weekends, public holidays, weather conditions, or other circumstances beyond our control.

Please note that 8–14 days is an estimated delivery period and not a guaranteed delivery date.

2. Order Processing & Dispatch

  • Orders are processed after successful order confirmation/payment.

  • Orders are carefully packed before dispatch.

  • Once your order is dispatched, tracking details will be shared wherever tracking is available.

  • Customers are requested to keep their phone number active and ensure that someone is available to receive the parcel.

3. Important: Unboxing Video Required

For the protection of both the customer and Vedsparsh Herbal Products, we strongly recommend recording a continuous, unedited video while opening the parcel.

The video should clearly show:

  1. The parcel/package before opening.

  2. The shipping label and order details.

  3. The complete opening of the parcel.

  4. The products received and their condition.

Return/Replacement Claims

A product will be considered for return or replacement only if the customer provides a valid unboxing video showing the condition of the parcel and product from the time of opening.

Without an unboxing video, we may not be able to verify whether the product was damaged or missing before or after delivery, and therefore the return/replacement request may be rejected.

4. Damaged, Wrong or Missing Product

If you receive a parcel containing a damaged, leaked, incorrect, or missing product, please contact us as soon as possible after delivery.

Please provide:

  • Unboxing video

  • Photos of the parcel

  • Shipping label/order details

  • Photos of the affected product

After verification, Vedsparsh Herbal Products may offer a replacement or another appropriate resolution, depending on the issue.

5. Return Conditions

Returns are accepted only for eligible issues such as:

  • Damaged product received

  • Wrong product received

  • Product missing from the parcel

  • Product damaged during transportation

The return/replacement must be approved by Vedsparsh Herbal Products before sending anything back.

Customers should not send products back without prior approval from our team.

6. Non-Returnable Situations

Returns or replacements will generally not be accepted for:

  • Change of mind

  • Incorrect product selected by the customer

  • Product used or consumed by the customer

  • Customer not being available to receive the parcel

  • Incorrect or incomplete address provided by the customer

  • Refusal to accept the parcel

  • Claims made without a valid unboxing video

  • Delay caused by India Post or circumstances beyond our control

7. Delivery Delays

Vedsparsh Herbal Products is not responsible for delays caused by:

  • India Post

  • Incorrect or incomplete address

  • Customer being unavailable

  • Natural disasters or severe weather

  • Public holidays

  • Postal strikes or service disruptions

  • Other circumstances beyond our reasonable control

If your parcel is delayed beyond the estimated delivery period, please contact us with your order/tracking details so that we can assist you.

8. Returned or Undelivered Parcels

If a parcel is returned to us because of an incorrect address, incomplete address, customer unavailability, refusal to accept delivery, or repeated delivery attempts, the customer may be required to bear the applicable re-shipping charges if they request the parcel to be sent again.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and active mobile number at the time of placing the order.

Vedsparsh Herbal Products will not be responsible for delivery issues caused by incorrect information provided by the customer.

10. Contact Us

For any questions regarding your order, shipping, delivery, return, or replacement, please contact Vedsparsh Herbal Products through the contact details available on our website.

We request all customers to record an unboxing video whenever receiving their parcel. This helps us resolve genuine delivery and product-related issues quickly and fairly.

Vedsparsh Herbal Products
Touch of Purity